You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Additional charges will be quoted to you once you have submitted your order
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Orders £100+VAT and over qualify for FREE SHIPPING
IMPORTANT INFORMATION UPDATE - SERVICE LEAD TIMES
Due to external factors out with of our control we are having to adjust our current service level lead time to 7-10 Days, although we will endeavour to get our products to you ASAP
We apologise for the inconvenience this may cause and assure you we are working to rectify this and get back to our usual terms as soon as possible.
Please feel free to contact your rep. or the head office on 0845 094 6492 if you would like to discuss this further.
Delays are as a result of the opening up of the economy post COVID and unprecedented demand across the board. An ongoing 'Brexit hangover' has resulted in a lack of drivers and subsequent delays at Port and via our Pallet network.
PLEASE NOTE : The above factors are also impacting stock availability. We will of course endeavour to keep you stocked up with all the best lines, so if your regular items aren't available, please get in touch and we can advise suitable alternatives or next availability dates to keep things running as seamlessly as possible for you. Thanks, The Rose Team.